Terms and Conditions – Prior to Signing Up for a Meal Plan
(1) Meals / Subscription Changes.
Changes to meal plans must be made 3 business days in advance of the next meal delivery (Thursday before noon for deliveries on Monday, and Monday before noon for deliveries on Thursday). To make changes to your meal plan, please sign in to your account and click on the “Meal Plan” tab at the top of the page, and then select a meal plan option from one of the categories (GYMRAT, CAVEMAN, SHOWPREP, CHEFDOC).
There is a 4-week minimum commitment for all customers that sign up for a meal plan. If a meal plan is canceled before the 8th delivery, you will not receive a refund, but we can put your meal plan on hold until you are ready to start receiving meals again.
(2) Pauses / Cancellations / Refunds.
Pauses and cancellations must be submitted 3 business days in advance of the next meal delivery (Thursday before noon for deliveries on Monday, and Monday before noon for deliveries on Thursday). After our cutoff time, orders enter the production schedule and are unable to be removed. Refunds will not be issued for meals in production. To pause or cancel your account, please log into your account and click on “Meal Plans,” “Cancel” – “Set Plan to Renew” select “No” and click “Update.” Refunds will not be issued for meals that have been delivered. If you receive a meal in error, we will either replace the meal or refund your account for the price of the meal.
(3) Statement Regarding Food Allergies.
If you have any allergies, you must notify Roundabout Meal Prep prior to making an order. If you are a current customer and discover that you have an allergy, or develop an allergy, you must notify us immediately. Failure to notify Roundabout of new allergies will limit Roundabout Catering’s liability for any and all damages to the cost of the order. Failure to notify us of existing allergies will absolve us of all liability for damages. The eight most common food allergens are as follows: milk, eggs, peanuts and tree nuts (such as almonds, cashews and walnuts), fish (like bass, cod and flounder), shellfish (including crab, lobster and shrimp), soy and wheat. Please be advised that some meals may contain these allergens. If you’re allergic to any of these items, you should know that we prepare foods in our kitchens with these ingredients, and we cannot guarantee that there won’t be any cross contamination with your other meals. Food allergy reactions can range from mild to severe. If you have any food allergies, we advise you to exercise extreme caution when ordering from Roundabout Catering. If you have moderate to severe allergies, we cannot recommend Roundabout Meal Prep for you. GYMRAT/CAVEMAN offers some gluten free meals but these meals are not prepared in a gluten-free facility. If you have any questions regarding your food allergy, please contact our customer service department at 775-747-2090.
(4) Not Medical Advice.
The information presented on this website is in no way intended as medical advice or as a substitute for medical treatment. This information should only be used in conjunction with the guidance and care of your physician. Consult your physician before beginning any diet, nutrition, or fitness plan offered through the website. Your physician should allow for proper follow-up visits and individualize your diet, nutrition, or fitness plan as appropriate. Nothing stated or presented on the website is intended to be a substitute for professional medical advice, diagnosis, or treatment. Our Program Director and/or Registered Dietitian is meant to offer internal advice to our staff on meal composition, and to help you to choose the right plan for you based on your goals, but not to be interpreted as medical advice for our clients. Always seek the advice of your physician if you have any questions regarding a medical condition, your diet, nutritional supplements, an exercise regimen, or any other matter related to your health and well-being.
(5) Meals Not Intended to Cure/Treat Any Illness/Disease.
Our meals are not intended to cure or treat any illness/disease. Our meals may help to improve some aspects of health, but care should be taken to work with your physician to manage blood sugars, medications and dietary intake.
(6) Food Storage.
Roundabout Catering accepts no responsibility for damages related to meals that have been improperly stored. After meals are delivered, they should be refrigerated promptly (within two hours). Failure to promptly refrigerate meals will absolve Roundabout Catering of any liability or responsibility for damages related to meals that have been improperly stored after delivery.
(7) Acceptance of Deliveries.
Our delivery windows are from 4:00 a.m. – 8:00 a.m. on Monday and Thursday mornings, unless otherwise stated or agreed upon. However, due to circumstances beyond our control, deliveries can arrive outside of this time frame. You are agreeing to accept the delivery within, but not limited to, this time frame at the delivery location listed on your online customer portal.
(8) Meal Bins and Ice Packs.
Reusable bins and ice packs must be returned each week. If reusable bins and ice packs are not returned, a $15 restocking fee may apply. A reminder email will be sent prior to charging the $15 restocking fee. You may drop off bins and ice packs to any drop location or to our kitchen located at 631 Dunn Circle, Sparks, Nev. 89434.